Effective Communication


Step 1: Pause (and listen)

Step 2: Express

Refresher #1

Step 3: Reflective listening

Refresher #2

Step 4: Agree

Step 5: Negotiate

Refresher #3

Tip: Accentuate the positive

Tip: Address inappropriate language

Refresher #4


Back to The Youth Centre main site


Step 1: Pause (and listen)

The first step in communicating effectively with your teen is to pause by taking a deep breath in order to manage your own emotions so that you don’t mirror his or her emotions. Listen to him or her.

To determine how to respond to your teen, first consider the teen’s goal and then decide who owns the problem (your teen owns the problem when this problem does not interfere with your rights and responsibilities and does not involve the safety of your teen or others).

Try to avoid letting your emotions or need for control lead you to consequence or punish before you have truly listened.

Listening shows your teen that you care and helps him or her clarify feelings and meanings.

next page previous page

Page 2 of 18

site design by: www.thedigitalscribe.com
Instructional Design produced by: P. Stapleton, M. Calpito, V. Lee, D. Ng