Effective Communication
Topics

Introduction

Step 1: Pause (and listen)

Step 2: Express

Refresher #1

Step 3: Reflective listening

Refresher #2

Step 4: Agree

Step 5: Negotiate

Refresher #3

Tip: Accentuate the positive

Tip: Address inappropriate language

Refresher #4

Summary

Back to The Youth Centre main site

 

Refresher (#1)

Your son Brian is entertaining several friends in your home. You ask him to turn down the volume on his CD player while you make a phone call. He complies, but makes a rude remark to you in front of his friends.

Click the play button to listen to the scenario.

(Note: Flash Player is required to play the scenario. If you do not have the Flash Player, you will see a "Get Macromedia Flash Player" image above. Click the image to download the Flash Player.)

How would you handle this situation?

A.

Ignore it and forget about it, because this is just typical teen behaviour.

B.

Confront him in front of his friends, saying if he ever speaks to you that way again, he will never be allowed to have friends over in the future.

C.

Ignore it at the moment, but plan to tell him later in private: “Brian, I appreciated you turning down the music when I asked you; but I felt embarrassed when you were rude to me in front of others. I chose not to embarrass you by confronting you with my concern while your friends were here. I would like you to respect my feelings in the future”.

To skip this Refresher quiz,
click here to go to next page.
 
previous page

Page 4 of 18

site design by: www.thedigitalscribe.com
Instructional Design produced by: P. Stapleton, M. Calpito, V. Lee, D. Ng