Effective Communication


Step 1: Pause (and listen)

Step 2: Express

Refresher #1

Step 3: Reflective listening

Refresher #2

Step 4: Agree

Step 5: Negotiate

Refresher #3

Tip: Accentuate the positive

Tip: Address inappropriate language

Refresher #4


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Step 3: Reflective listening

Reflective listening involves being a mirror and listening with a third ear to what could be underneath the surface behaviour and/or emotion. By practicing reflective listening, you are reflecting your teen’s feelings and the circumstances of those feelings.

Ask yourself what your teen may be feeling at the moment and what may have brought on this feeling. This may help identify the real problem.

Use phrases like

  • I wonder if…
  • I might be wrong, but…
  • I get the impression that…
  • Could it be that…
  • Do you feel…
  • Sounds like you…
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