Effective Communication
Topics

Introduction

Step 1: Pause (and listen)

Step 2: Express

Refresher #1

Step 3: Reflective listening

Refresher #2

Step 4: Agree

Step 5: Negotiate

Refresher #3

Tip: Accentuate the positive

Tip: Address inappropriate language

Refresher #4

Summary

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Step 3: Reflective listening (continued)

Follow these dos and don’ts:

  • Don’t try to force your teen to share feelings
  • Don’t ask too many questions
  • Do reflect pleasant feelings
  • Don’t overuse reflective listening (for example, reflective listening is not relevant for requests to do everyday routines or chores)
  • Don’t assume you know for certain what your teen is feeling; ask your teen

Reflective listening may be a poor choice when

  • you have insufficient time.
  • you have already decided the outcome.
  • you only need factual information.
  • you own the problem.
  • your teen is unwilling to talk.
 
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