Effective Communication
Topics

Introduction

Step 1: Pause (and listen)

Step 2: Express

Refresher #1

Step 3: Reflective listening

Refresher #2

Step 4: Agree

Step 5: Negotiate

Refresher #3

Tip: Accentuate the positive

Tip: Address inappropriate language

Refresher #4

Summary

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Refresher (#2)

David’s 14-year old daughter Mary says that she’s not going to work on the yearbook anymore. When David asks why, Mary mumbles that the yearbook editor embarrassed her at a meeting by telling everyone that she misses deadlines.

What would you say to Mary in this situation?

A.

“Well, if you work harder at organizing your work and time, you’d make those deadlines.”

B.

“What do you mean? What did your editor say? How did your editor say it?”

C.

“Do you feel that your editor is unfairly singling you out?”

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