Effective Communication


Step 1: Pause (and listen)

Step 2: Express

Refresher #1

Step 3: Reflective listening

Refresher #2

Step 4: Agree

Step 5: Negotiate

Refresher #3

Tip: Accentuate the positive

Tip: Address inappropriate language

Refresher #4


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You can help your teen cope with his or her own problems by being there to listen and to offer support when he or she makes mistakes.

Remember to use the five step approach to communicate effectively with your teen:

  1. Pause and listen
  2. Express
  3. Reflect
  4. Agree
  5. Negotiate

Congratulations. You have completed the Effective Communication section. The next section is Staying Connected.

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